Conditions of Use
Mass Vision, Inc concentrates on offering the best-selling styles in the business. However, we do understand if certain styles don't sell as well in your area as they do elsewhere. If you are unhappy with a style, you can return it for an exchange or Mass Vision will credit towards a future order. We do ask that you make your request within 14 days of invoice date. We look forward to working with you with mutual respect. Please follow the simple instructions below.
All merchandise must be returned in original sellable condition:
a) in distinctive gray box with no markings
b) plastic sleeves on all glasses
c) no tags cut off
d) must be in full dozens
Customer is responsible for all shipping costs for returns.
Glasses with manufacturing defects must be reported to us within 3 business days of delivery.
Any delivery that arrives damaged or is missing merchandise must be reported to the UPS driver and/or contact UPS directly at 1-800-PICKUPS to initiate a claim. Freight damages & claims are the responsibility of the carrier and must be filed with them immediately. If you need further assistance please feel free to contact our office within 48 hours of delivery.
Your request for the replacement of a product must be submitted within three business days of delivery.
We do not issue credits for unauthorized returns.
We want to be sure that the products you ordered will perform according to the manufacturer's specifications, without defects straight out of the box. Since defects do occur upon occasion, all defective products may be returned for credit or replacement at our discretion. Any defect that occurs after the product has been in use is not returnable to us. You will need to refer to the original manufacturer's warrantee for return instructions, if applicable. Your return request must be issued to us within 10 days from the delivery date. Product that does not meet personal preferences for color, size, feel, etc. cannot be considered defective.